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Helpdesk & Service Desk
Every ticket. Every channel. One inbox.
Omnichannel support with SLA tracking, knowledge base, automated routing, and CSAT measurement.
- Key capabilities
- SLA timers & escalation
- Knowledge base
- Automated routing
- CSAT & NPS tracking
A support inbox cockpit — SLA gauges, agent leaderboard, ticket queue, and CSAT trend.
app.solution.com / helpdesk
Interactive−6 vs Mon
48
Open tickets
+1.4pp
94.2%
SLA met (30d)
+0.1
4.8
CSAT
−3m
14m
First response
Active queue
| Ticket | Priority | SLA | Agent |
|---|---|---|---|
T-8842 Login broken after SSO migration | P1 | 12m left | SL |
T-8841 Need invoice export to QuickBooks | P3 | 4h left | JP |
T-8840 API rate limit exceeded | P2 | 1h left | BZ |
T-8839 Mobile app crashes on Android 14 | P2 | 2h left | Unassigned |
T-8838 Custom field not saving | P4 | 1d left | Unassigned |
T-8837 Data export contains duplicates | P2 | Met | YK |